When it comes to legal matters most of us avoid dealing with them, often it is simply that we feel helpless because of our lack of knowledge.  As soon as you have gained the basic knowledge it will give you confidence – after all, it is very important to know your rights when you are dealing with car insurance.

Legal Assistance and the Short-term Insurance Ombudsman:  

Here you need to know that the ombudsman’s role is to act as a mediator to try and resolve matters before they become legal. Once a complaint is already handled under legal advice, you cannot contact the Ombudsman for assistance. If you have contacted the ombudsman for advice and you feel that you should rather resort to litigation, you may terminate the investigation by advising the Ombudsman that you are going to take legal action. 

The same rule is applicable to the ombudsman – after a provisional investigation he may advise you that the matter will be better dealt with in a Court of Law.

Legal Assistance as a benefit of your Comprehensive Insurance:

Many Insurance companies offer Legal Assistance as a benefit of taking out Comprehensive Car Insurance. You can contact the legal assistance section for telephonic advice on a number of issues. Check your insurance policy to see if you have this facility and make a note of the number to call in case of a legal matter.